Return and Refund Policy

Last updated: October 22, 2026

At MochiMade, we want you to be happy with your purchase.

Returns: Eligible items can be returned within 5 days of delivery if unused and in their original condition. Personalized or custom-made items are not eligible for change-of-mind returns.

Damaged or Incorrect Items: If your order arrives damaged, defective, or incorrect, please contact us at shopmochimade@gmail.com with your order number and photos, if applicable.

Refunds: Approved refunds will be issued to your original payment method.

Shipping: Customers are responsible for return shipping costs for change-of-mind returns.

Cancellations: Contact us as soon as possible to request an order cancellation. Requests depend on the order's production and shipping status.

This policy does not limit your rights under applicable consumer protection laws.

Contact: shopmochimade@gmail.com